Refund policy

Returns & Refunds

21-day returns

If you change your mind, you have 21 calendar days to notify us that you wish to return your purchase. This period starts on the day after delivery. If your order arrives in separate deliveries, it starts on the day after you receive the final item.

Please send the goods back within 14 days of notifying us.

How to arrange a return

You can notify us by emailing support@hemiks.co.uk. Please include your order number or other proof of purchase so we can identify your order.

We’ll provide the return address and instructions. Please pack your items securely and retain proof of posting.

Condition of returned items

Please return your product in good condition, with its original box, packaging inserts and all supplied accessories.

You may open the packaging and inspect the product to establish its nature, features and function. If handling beyond this necessary inspection reduces the product’s value, we may make a corresponding deduction from your refund.

Any deduction will reflect the actual reduction in value. This may include damage or missing components, where applicable. We will explain the reason and amount of any deduction.

Opening the packaging for a reasonable inspection will not, by itself, prevent a return or result in a deduction. Packaging requirements do not limit your statutory rights.

Return postage

For change-of-mind returns, you are responsible for return postage unless free returns were expressly offered with your purchase.

Where you are entitled to return goods because they are faulty, damaged on arrival, incorrectly supplied or not as described, we will cover reasonable return postage.

Damaged, faulty or incorrect items

If your item arrives damaged, is incorrect or develops a fault, please contact support@hemiks.co.uk with your order details and a description of the issue.

We will assess the issue and arrange any repair, replacement or refund you are entitled to under applicable consumer law. The 21-day change-of-mind period does not limit these rights.

Exchanges

If you would prefer a different product, please arrange a return under this policy and place a new order for your preferred item.

Refunds

For change-of-mind returns, we will issue your refund to the original payment method without undue delay and within 14 calendar days of receiving the returned goods or evidence that you have sent them back, whichever happens first.

If you cancel before your order has been dispatched, we will issue your refund within 14 calendar days of your cancellation.

When you cancel your entire order, we will also refund any original delivery charge up to the cost of our least expensive standard delivery option. Additional charges for upgraded delivery are not refundable for change-of-mind cancellations.

We will email you when your refund has been processed. Your bank or payment provider may take additional time to display the refund in your account.

Your statutory rights

UK consumers normally have a legal right to cancel online purchases within 14 days, starting on the day after delivery. Our 21-day returns policy extends this cancellation period.

Nothing in this policy limits your statutory rights, including your rights relating to faulty goods or goods that are not as described.

For any return or refund questions, contact support@hemiks.co.uk.