FAQ

The Steam Brush uses controlled steam to smooth and style. The BlueION Brush combines blue light and negative ion technology to help tame frizz and static, with no water needed. Both use heated Microplates™ teeth and are designed for dry hair.

Flat irons clamp hair between two plates. Our Microplates™ teeth guide hair through more even heat as you brush, helping smooth each section with fewer passes and less repeated heat exposure. The result is a sleek finish that still has natural movement.

All hair types.

Yes, if the hair is long enough to brush through safely. Use small sections and keep the heated teeth away from your scalp.

No. Use it on completely dry hair only.

Start low and increase only if needed. Work in smaller sections before turning up the heat.

In 30 seconds or less. Wait for the display to show it has reached your chosen temperature.

Blow-dry and detangle your hair first. Work in small sections, gliding from roots to ends. Avoid unnecessary repeat passes.

Purified water only. Oils, fragrances and hair products can leave residue in the tank and may block the steam outlets.

Fill the tank with purified water while the brush is unplugged and cool, refit it securely, then turn on Steam Mode. You can switch Steam Mode off whenever you want to style without steam.

The steam is designed to smooth hair without soaking it. Begin with completely dry hair; stop using the brush if water droplets leak from it.

Steam is released from the centre of the brush teeth, where it meets your hair as you brush. The outer heat guard helps keep it within the styling area and reduces direct exposure to your face and scalp. That is why you may not see a large cloud of steam.

Check that Steam Mode is selected. You can point the steam outlets towards a mirror without touching it; a light mist may appear on the glass. Keep your face and fingers clear of the outlets.

Check that Steam Mode is on and the tank has water and is fitted securely. Unplug and cool the brush before adjusting it. If it leaks or still does not steam, contact support@hemiks.co.uk.

Yes. Lift gently at the roots for volume, or turn the brush slightly at the ends for a soft bend. Keep heated parts clear of your scalp.

Unplug and let it cool. Remove loose hair, wipe with a soft damp cloth, dry it and store it with the cord loose. Never immerse the brush in water.

Yes. It supports 100–240V and has a UK plug. Bring a suitable plug adapter if needed.

BlueION™ combines blue light and negative ions to help reduce frizz and static. Microplates™ teeth smooth hair as you brush.

All hair types. For thicker hair, use smaller sections.

Yes, if there is enough length to brush through safely. Use small sections and keep the heated teeth away from your scalp.

No. Use it on completely dry hair only.

Start low and increase only if needed. Try smaller sections before adding more heat.

In 30 seconds or less. Start styling once it reaches your chosen temperature.

Blow-dry and detangle your hair first. Work in small sections, gliding from roots to ends. Microplates™ teeth help smooth each section evenly with fewer passes.

Yes. Lift gently near the roots for volume and turn the brush at the ends for a soft bend.

Unplug and let it cool. Remove loose hair, wipe with a soft damp cloth, dry it and store it with the cord loose. Never immerse it in water.

Yes, 30 minutes after being switched on. Still switch it off and unplug it after use.

Yes. It supports 100–240V and has a UK plug. Bring a suitable plug adapter if needed.

The payment options available for your order appear at checkout, including any eligible express payment or instalment options.

You'll receive an order confirmation email after checkout. Check your spam folder if you cannot see it, then contact support@hemiks.co.uk if it has not arrived.

Email support@hemiks.co.uk as soon as possible with your order number. We can try to help before dispatch; once it has shipped, our returns process applies.

Usually, one discount code can be used per order. Any offer-specific terms will be shown with the promotion.

Standard delivery is free for UK addresses accepted at checkout.

We use Royal Mail Tracked 48 for standard UK delivery. The usual transit estimate is 2–3 working days after dispatch; order processing time is additional.

Once your order ships, your dispatch email will include tracking details. You can follow the Royal Mail link for updates.

Check your tracking link first. If the estimated delivery window has passed or tracking shows a problem, contact support@hemiks.co.uk with your order number.

Yes. You have 21 calendar days, starting the day after delivery, to tell us you wish to return it. Email support@hemiks.co.uk for instructions, then send it back within 14 days of notifying us.

Yes. Opening the box for a reasonable inspection does not prevent a return. Please send the brush back in good condition with its original box, packaging inserts and all accessories. We may deduct from the refund if handling beyond necessary inspection reduces its value.

For a change-of-mind return, you normally pay return postage. If the product is faulty or we sent the wrong item, contact us and we will arrange the appropriate next steps.

Email support@hemiks.co.uk with your order number and a description or photo of the issue. We will help with the next steps.

Yes. Both brushes have a one-year limited warranty against defects in materials or workmanship under normal use. Your statutory rights are unaffected.

Contact support@hemiks.co.uk first. We will provide the correct address and instructions; our registered office is not a returns address.